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After-sale service

1. As different type dry machine need different installation method, we give installation support through installation instruction, video or training if need.

Dryfree design and make total control system with different and special to assure the high quality with stable and resistant work. Dryfree engineer groups also write many programs for drying different goods with different requirements.We also give customer " Operation instruction" or training for control system because that is key and most important for total dry machine.

 

2. Backup technical service:

Pls contact with your sale if you have some technical questions during you use the dry machine. Also you can contact our engineer directly curro@dryfree.cn

 

3. Limited warranty

Dryfree assure we use top quality for all material and use top brands like Sanyo and Copeland brand for all compressor and all other materials with top quality standard.

And Dryfree will offer free service and free parts to replace bad parts to repair if that is manufacture problem or quality problem.

For heat pump dryer machine: Three years from delivery date to customers.

For solar dryer machine : Five years from delivery date to customers

For all electronic parts: One years from delivery data to customers.

Below situation is beyond the limited warranty.

Fault cased by using not according to the manual or surpass the standard specification.

Fault cased by self fix and modification of wire or disassemble,self split or repairing without permission.

Fault caused by installing at sea ambient or abnormal ambient like damp condition for electronic parts or using electricity power is not stable over level as heat pump dryer can suffer. Or electronic parts damage caused by no use for long time.

Machine damage caused by fire, salt corrosion, gas corrosion, earthquake, storm , flood, lightning, abnormal voltage or other force majeure like war, politic, strike, public disturbance,government action which induce to unavailability of repairing service.

Machine not from Dryfree company directly or not from authorized agent by Dryfree company will not on scope of warranty.

Installation, adjustment, clean, maintenance is not on scope of warranty.

 

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